Shipping policy
At FreshOneed Australia, we aim to provide reliable and efficient shipping services to ensure your freeze-dried foods reach you in perfect condition. Please review our shipping policy below for detailed information.
Shipping Areas
Australia-Wide Shipping:
We offer shipping to all locations across Australia, including remote and rural areas.
Shipping Rates
Standard Shipping:
We offer free shipping for purchase over $50. For orders under $50, a standard shipping fee of $10 applies.
Processing Time
Order Processing:
Orders are processed within 1-2 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Estimated Delivery Times:
Metro Areas: 3-5 business days
Regional Areas: 5-7 business days
Remote Areas: 7-10 business days
Delays:
Delivery times may vary due to unforeseen circumstances such as weather conditions, natural disasters, or other disruptions. We will notify you of any significant delays.
Tracking Your Order
Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number. Use the provided tracking number to monitor the status and estimated delivery time of your order.
Shipping Partners
Reliable Carriers:
We partner with trusted shipping carriers to ensure your order is delivered safely and on time.
Delivery Issues
Lost or Damaged Packages:
If your package is lost or damaged during transit, please contact our customer service team at support@freshoneed.com.au within 7 days of the expected delivery date.
Provide your order number and any relevant details. We will work with the carrier to resolve the issue and ensure you receive your order.
Contact Us
If you have any questions or need further assistance, please contact us at support@freshoneed.com.au. We are here to help and ensure your experience with FreshOneed Australia is smooth and satisfactory.
Thank you for choosing FreshOneed Australia!
